Non-Profit Industry Solutions

Supporting one of the most prestigious art museums in the world, The Millennium Group provides on-premise mail and package receipt and distribution. Engagement summary includes:

• Secure and effective handling of high-value receivables

• Outbound mail posting and processing, domestic and international package shipping

• Customer service window assisting with packaging and outbound shipping questions

• Act as Procurement ambassador liaising with UPS and common carriers, managing mail permits and enterprise payment accounts

• Updating mail routes and databases to reflect ongoing weekly changes

• Annual department budget development

Previous Process:

• A labor focused process for the physical delivery of all mail and packages across a large facility footprint

Our Solution:

• First-generation conversion of Museum staff to a professional services firm

• A professional services team accessing elevated training and professional development opportunities

• A performance-based agreement built around a Key Performance Indicator scorecard ensuring execution and quality – management of service delivery instead of management of personnel

• Implementation of robust monthly reporting that includes activity trends for future planning

• TMG proprietary execution tools including a mail & package handling security audit and an operations audit – corporate oversight and client assurance