To recognize professional managers, the MSMA has established the Certified Mail and Distribution Systems Manager (CMDSM) program. This accreditation process provides for an individual to be evaluated, tested, and certified on the body of technical knowledge and management skills necessary for performance in the profession. This is quite an achievement as the exam consists of 135 multiple-choice questions and five essay questions. It is a timed, four-hour exam. Two hours are allocated for the multiple-choice questions section and two hours for the essay questions section. The program covers the categories of:
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Mail Services Management, e.g., Manager or Supervisor
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Distribution, Messenger, Shipping, Receiving or Fulfillment Manager or Supervisor
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Administrative, Office Services, or Facilities Manager with responsibility for Mail and other Distribution Systems
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Vendor or Consultant, serving the equipment supply or service needs of the mail management field.
To qualify, an individual must currently be employed in the field for five or more years, with at least three years in management or have at least three years in management and provide a letter of recommendation from their employer or a recognized professional in management.
As this is not an easy task, The Millennium Group (TMG) is beyond proud of our Where Service Matters Team: Michael Carr, Rogel Lima, George Mwago, and Raymond Holmes, who have taken another step to improve their performance in the profession by participating in this educational program for continuous professional development. We appreciate your spirit of continual learning and we are looking forward to seeing you lead your teams with what you’ve learned. You are all Where Service Matters.
