The Millennium group

Insurance

Financial Industry Case Study

Learn how companies across diverse industries are benefiting from The Millennium Group’s solutions.

Background:

The Millennium Group is a powerful and experienced resource for the Insurance industry. With numerous clients, we successfully reduce operating costs and enhance business support services. For one industry leading client with multiple locations, The Millennium Group supports:

Client Challenges:

  • Continue to provide a high-level of responsive, flexible services that directly support core business
  • Support a rapidly evolving and reengineering enterprise with constant real estate migrations, and new business initiatives
  • Provide a “high touch” level of service while reducing operating costs

Our Solution:

Our top-tier professionals, integrated executive leadership and proven service approaches, which led to consistent cost savings and high end user satisfaction.

  • Realized over $2,500,000 in savings over the last two years from various Office Services cost savings initiatives
  • Deployed Enterprise Services Management (in other words a National Account Manager) unifying services accountability, reporting, and staff training across the national enterprise
  • Achieved first year savings of over $215,000 through staff efficiencies
  • Realized savings of over $252,000 from consolidations as TMG added non-core administrative service functions
  • Centralized facilities support operations of 11 satellite offices yielding over $65,000 in annual cost savings
  • Reengineered business process work flows to decrease end-to-end time of contracted SLAs and increased quality scoring