Pharmaceutical Industry Case Study – The Millennium Group

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Pharmaceutical Industry Case Study

Ranked by the IAOP (International Association of Outsourcing Professionals) as a “Best 5” supplier to the Pharmaceutical industry, The Millennium Group is a powerful and experienced resource for the Pharma, Life Sciences, and Consumer Products industry. With numerous clientele in these industries, The Millennium Group successfully drives down operating costs and enhances business and lab support services. For one client with locations in multiple U.S. states, The Millennium Group supports:

Mail Distribution
Shipping and Receiving
Materials Management (HAZMAT)
Central Print and Duplication Services with Equipment
Lab Support Services
Distributed Multi-functional Printers
Reception and Hospitality including A/V Support
Supplies Distribution

Client Challenge: Drive down operating costs in today’s challenging economic climate while improving end user experiences and service quality. Keep company resources focused on its core drug development business.

The Millennium Group Solution: Deploy professional staff, robust technology and best operating practices. Accomplishments include:

Replaced complacent service provider yielding over $100,000 in first year cost savings.
Integrated staffing for efficient and responsive services achieving a staff reduction and annualized savings of $67,000.
Supported sustainability initiatives with a hybrid vehicle for campus distribution.
Utilized industry expertise to reduce freight shipment expenses by $20,000 in first year of services.
Transferred several MFP’s from one site to another allowing return of expired equipment saving $18,000.
Achieved a first year cost savings of $42,000 by implementing The Millennium Group’s preferred supplier for international pouch mail shipments.
Deployed a new line of energy efficient MFPs reducing energy consumption by 30%.
Deployed Performance Management technology for joint monitoring of implemented Key Performance Indicators.
Deployed Print Job Submission technology for easy interface with Print Center.
Updated policies and procedures for hazardous materials handling and distribution.
Achieved 99.2% “Satisfied” or better in end user survey results.