Insurance Industry Case Study – The Millennium Group

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Insurance Industry Case Study

As a top 10 Administrative Service in the IAOP’s (International Association of Outsourcing Professionals) Global 100 Outsourcing companies, The Millennium Group is a powerful and experienced resource for many of the world’s leading insurance companies. For one enterprise insurance client, The Millennium Group staff and manages 18 facilities across the U.S. with services that include:

Mail & Shipping / Receiving
Document Imaging
Records Management
Printing & Duplicating
Facilities Help Desk
Reception
Facilities Vendor Management
Customer & Support Services

Client Challenge: Continue to provide a high level of responsive, flexible services that directly supports core business. Do so, in a rapidly evolving and reengineering enterprise with constant real estate migrations, and new business initiatives. Provide a “high touch” level of service while continuing to drive down operating costs.

The Millennium Group Solution: Deploy professional staff, integrate executive leadership into client culture, and execute proven support services approaches leading to consistent cost savings and high end user satisfaction scores.

Deployed an Enterprise Services Management (a.k.a National Account Manager) unifying services accountability, reporting, and staff training across the national enterprise.
Achieved first year savings of over $215,000 through staff reductions and realized efficiencies.
Realized savings of over $252,000 from further reductions and consolidations as TMG added execution of additional non-core administrative service functions.
Centralized facilities support operations of 11 satellite offices yielding over $65,000 in annual cost savings.
Integrated discontinued services within HQ Reproduction & Mail departments currently under TMG management realizing savings of $50,000.
Realized over $2,500,000 in savings over the last two years from various Office Services cost savings initiatives.
Reengineered business process work flows to decrease end-to-end time of contracted SLAs and increased quality scoring.